Customer Stories

Bi-State Pool & Spa is dedicated to providing clients with a unique and memorable experience throughout the entire design and build process too long after your pool and spa are complete. We enjoy hearing about our clients’ experience with us and gladly share just a few of those with you below. Please take a few minutes to hear from our happy customers and contact us today to see how Bi-State can help build you the pool of your dreams.

I've been dealing with a variety of different pool installation and service companies over the past 20 years with low expectations as to delivery, then I was referred to  Bi-State.  We needed a new custom pool cover and after speaking with Kristy on the phone within a day I had a competitive bid.  We decided to proceed and within a week the final measurements, bid and a scheduled delivery date were accomplished.  Chris and Anthony showed on the appointed day, both were articulate and informative and I was notified via email there were workers at my home. They did a great job of "refitting a custom cover".  After, I received another email listing all the services and quantities of product used to also close my pool.  It has become increasing difficult to find good companies who deliver, I am very impressed with Bi State and will utilize their services in the future.

David E.

Lake St. Louis

Excellent owner and staff! Matt and his crew go out of their way to make sure the customer is happy. Awesome customer service!

John C.

Troy, MO

Bi-State Pool was amazing. They did a renovation on my pool. They were timely, efficient, and did amazing work! They made my old, tired pool look elegant and awesome!!

Patty K.

St Louis, MO

If you are looking to have a pool installed or to have service done this is the place to go. Staff are knowledgeable and will take the time to get you familiar with the equipment and water chemistry.

Chris E.

Couldn't have been happier with the Bi-State team who installed and sold me the pool.

Justin L.

St Charles, MO

Bi-State is awesome.  They started on our pool end of last December.  And with a mild winter, they were able to finish in March.  Adam, the project leader, kept us well informed the entire time.  The workers were very professional...all messes were cleaned up.  The price was very reasonable.  And the finished product is terrific.  Our in-ground 18x36 ft vinyl lined pool with water feature has been so much fun for our whole family.  For some reason, I can’t find a pic of the entire thing, but I posted some partials.

Kevin Q.

Amanda at Bi-State has been so helpful, walking me through what we need to do as new pool owners. She is thorough and knowledgeable but most of all she has been super kind and helpful! Thank you Amanda, I look forward to getting our pool figured out and I'm so appreciative of your help!

Colbi F.

We selected Bi-State pools to install an inground pool.  Jim Mollering was responsive and kept us up to date during the planning phase of the project, and Adam Laurentius was a blessing and kept us up to date during the construction phase.  The project presented a few challenges, but nothing that Adam and Jim could not handle. 

Bi-State’s provided high quality workmanship and knowledgeable employees that truly made the pool installation a complete success!  Bi-State is highly recommended for your pool installation or maintenance needs!

Kos S.

O’Fallon, MO

I highly recommend Bi-State. Over the past couple years, we've trusted them with several projects, ranging from opening/closings, to leak detection tests, to new equipment, and most recently, a liner replacement. Each time the level of service and communication has exceeded our expectations. They take time to answer questions and review your options. Nathan, Kristy, Joe, and Chris are awesome to work with. We are very grateful to have found Bi-State Pool!

William W.

Our family loves their pool and we call Bi-State every year with our opening / closing and service needs.

Brian & Kim B.

O’Fallon, MO

Our son worked there nearly 20 years ago and they have been taking care of our pools ever since.

Jimmy & Denise P.

Wentzville, MO

From construction to service / openings / closings / cleanings, they have done it all for my family and I am a loyal customer for life.

Craig P.

O’Fallon, MO

Bi-State Has been my service provider for many years. I ask for the best and they provide it year after year.

Steve P.

Florissant, MO

I know I can count on the staff at Bi-State to service my pool year after year. They have been doing a great job for us for over a decade.

Alan P.

St Louis, MO

We love our pool. Working within the industry helped us to know the quality builders in the industry. Thank you Bi-State for a well built pool and for your continued quality service.

Ryan W.

O’Fallon, MO

Thank you Bi-State for a job well done! We love our pool and so do our friends, family & neighbors!

Don & Jen A.

Eureka, MO

We love our pool and we have sent many of our friends to have pools built by Bi-State as well.

Hal & Peggy K.

Weldon Springs, MO

We continue to enjoy our pool that Bi-State built for us many years ago. Their service is second to none.

Mike & Karen C.

Wildwood, MO

Bi-State built our pool and continue to provide quality service year after year for us

Danny & Mary H.

Fenton, MO

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